Customer Support Representative

Send Your CV at: [email protected]

Location:

Remote

Salary:

$62.000 per Year

About Us:

At TSG Partners, we are dedicated to creating shareholder value through strategic advisory services in the life sciences, biotechnology, healthcare, and wellness sectors. With a commitment to excellence and innovation, we partner with visionary leaders to drive growth and make a meaningful impact. Join our dynamic team and be a part of our mission to empower businesses with unparalleled strategic guidance.

Role Overview:

We are seeking a highly professional and dedicated Customer Support Representative to join our remote team. As a key member of our customer support department, you will be responsible for delivering exceptional service to our clients, addressing their inquiries, and providing solutions to ensure their satisfaction. This role is crucial in maintaining our high standards of client care and supporting our mission to drive innovation and growth.

Excellent Communication Skills

Strong communication skills are essential for understanding customer issues, providing accurate information, and ensuring a positive customer experience.

Problem-Solving Abilities

Effective problem-solving ensures that customer issues are resolved promptly, which enhances customer satisfaction and loyalty.

Technical Proficiency

Technical proficiency enables representatives to handle inquiries effectively, manage support tickets, and utilize support tools to enhance the customer service process.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via email, phone, and chat.
Provide accurate information about our services, processes, and policies.
Resolve customer issues efficiently, ensuring a high level of satisfaction.
Escalate complex issues to appropriate departments and follow up to ensure resolution.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve customer service processes and outcomes.
Stay updated on industry trends and our company’s services to provide informed support.

Qualifications:

Proven experience as a Customer Support Representative or similar role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively in a remote setting.
Proficiency in customer support software and tools.
High level of professionalism and empathy in interactions with customers.
Familiarity with the life sciences, biotechnology, healthcare, or wellness sectors is a plus.

What We Offer:

Competitive annual salary of $62,000.
Flexible remote work environment.
Opportunities for professional development and career growth.
Collaborative and supportive team culture.
Chance to make a significant impact in a dynamic and growing industry.